KANVI — Assistance

Questions,
considered.

A few things to know about KANVI, your order, and the pieces you choose.

01 The Brand

Who KANVI is.

KANVI is an expression of culture in motion.

Rooted in what came before, shaped for the woman of now, we create clothing that brings together familiarity and a distinctly modern point of view.

Not defined by tradition. Not distanced from it.

Simply made to be yours.

The difference is often in what you don't notice at first.

The fall of a silhouette. The feel of a fabric. A detail placed exactly where it belongs.

Every KANVI piece is considered as a whole—from its first idea to its final finish. Nothing is added simply to make more noise.

We design with intention, so you can wear it in your own way.

Yes. Many KANVI pieces are created in considered quantities.

We would rather make something worth keeping than make more simply because we can.

For that reason, certain styles may not return once they are gone.

Some things arrive quietly.

Join the KANVI community to discover new collections, limited releases, restocks, stories, and what comes next.

02 Size & Fit

Finding what suits you.

Each product page includes a Size Guide along with notes on how the piece is intended to fit.

We recommend comparing your measurements before ordering, particularly as silhouettes may differ across the collection.

Between sizes? Write to us. We'll help you find the one that feels right.

There is no single way a piece should be worn.

Some KANVI silhouettes are designed to sit closer to the body; others are intentionally relaxed. You'll find fit notes on the individual product page to help you choose according to how you like to wear your clothes.

If you're unsure, we're always happy to help.

We take care to photograph our pieces as faithfully as possible.

Still, colour may appear slightly different depending on lighting and your screen. Certain fabrics, textures, and handcrafted details may also carry subtle variations of their own.

We see these differences not as imperfections, but as part of what makes a piece feel individual.

Wear it often. Care for it well.

Care instructions are specific to the fabric and construction of each piece and can be found on its care label.

Following them will help preserve the way your KANVI piece looks, feels, and falls over time.

03 Orders

Once you've placed one.

If something needs to change, reach out to us as soon as possible after placing your order.

If we haven't begun processing it, we'll do our best to accommodate your request.

Once an order has been processed or dispatched, changes and cancellations may no longer be possible.

Not every piece returns.

KANVI collections are created in considered quantities, and sometimes, when a piece has had its moment, we allow it to remain there.

If we do decide to bring one back, restock notifications will be the first place we share it.

04 Shipping

From us to you.

We currently deliver across India.

Available shipping methods, charges, and estimated delivery timelines will be shown at checkout based on your location.

Good things still have to make the journey.

Delivery timelines vary depending on your location and the piece you've chosen. Once your order has been dispatched, we'll share its tracking details with you.

From us to you, you'll know where it is along the way.

Once your order leaves KANVI, tracking details will be sent to your registered contact information.

Follow the link provided to see the latest updates on its journey to you.

05 Returns & Exchanges

If it isn't the one.

We understand that sometimes a piece simply isn't the one.

Eligible purchases may be returned or exchanged in accordance with our Return & Exchange Policy, which outlines the applicable timelines and conditions.

We recommend reading it before placing your order, so you know exactly what to expect.

Where your preferred size is available and the piece meets our exchange conditions, a size exchange may be possible.

Because we work with limited quantities, we cannot always guarantee that another size will still be available.

If you know you need a change, reaching us early gives us the best chance of finding your size.

If your piece arrives damaged, defective, or different from what you ordered, tell us.

Contact us within the period specified in our Return & Exchange Policy and keep the original packaging with you. We may ask for photographs or an unboxing video so we can understand what happened and resolve it properly.

We'll take care of the rest from there.

06 Payments

Paying with confidence.

Available payment options will be displayed securely at checkout and may include UPI, credit and debit cards, net banking, and other supported methods.

Choose whichever works best for you.

Cash on Delivery may be available for eligible orders and selected locations.

Enter your delivery details at checkout and, where available, COD will appear as a payment option.

Yes.

Transactions are processed through secure payment partners using established security standards. KANVI does not directly store your complete card or banking information.

Unless otherwise stated, one promotional code may be applied to an order at a time.

Certain limited releases, special collections, or launches may be excluded from promotional offers.

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